Performance & Compliance Manager
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الوصف الوظيفي with violations of compliance and SLA performance as per active contract, guidelines and policies of the project. Define, evaluate and revise already existing company/project procedures and regulations in order to identify and resolve hidden/potential issues against contract. In addition, conduct risk assessments & regular audit to identify and tackle business areas with risk of noncompliance and breach of SLAs/penalties. The Performance Manager need to have their eyes and ears on periodic reports & performance of operation and always paying attention, as his job is to oversee Compliance & performance of entire solution as agreed contract terms. Design and implement programs/policies useful in ensuring compliance with government, legal regulations and contract Operations & Performance review with operations head on various aspects of operations such as service request, Incident Management, Problem Manager, change Management etc Prepare and present to company management compliance reports useful in taking key business decisions Conduct investigations to identify the root of a compliance & performance issue to resolve it Ensuring the SLA performance of the operations of entire company’s central platform, sectoral platform and services to end customers through standard reporting and service review Work closely with the Business Process Management team and Operations Head of the company, and suggest enhancements whenever required Monitor laws and regulations with possible impact on project/ business processes and deliverables Manage & Monitor the contracts with vendor management team and monitor the KPIs (if any) Periodically assess the tools & applications used with Operations Head, and propose enhancements whenever necessary Carrying out performance reviews and audit for periodic SLA performance and compliance check Ensure proper documentation of compliance activities for reference purposes All other duties as assigned Independently resolves issues in relation to performance & compliance activities within own area entire team More complex problems would be resolved in consultation with superior to meet and maintain SLA performance Ensures all performance SLA and compliance reports are documented and reviewed with customer on timely and periodic basis and ensure all issues are solved within permitted timeframe related for performance & compliance through regular audit on compliance & performance, ensuring operations team is maintaining service standards to maintain the company’s reputation and ensure customer satisfaction Organize and plan own time / workload to meet deadlines and avoid workload conflicts Ensure reasonable and efficient use of time, manpower, technical resources and communication in order to provide accurate and timely information related to performance and compliance of operations Develop plans and procedures to implement activities to improve quality and efficiency of the operations with regards to performance Monitor department and outsourced teams’ performance in line with BU score card / operations Form cross functional relationships with all relevant support functions to ensure performance SLA are met and compliance is maintained All relevant departments within the company’s operations to ensure the execution of services to high standards and in a timely manner with regular follow-up, and to negotiate deadlines Other departments in the operations team to ensure exchange of relevant data Management for requested reports Customers, Suppliers, Contractors and Third Party Vendors المهارات equivalent experience; • ITIL Expert, TOGAF, Scrum are essential • Azure cloud computing and cloud operations management certification is an added advantage. • 10+ years of experience in operation management, at least 5 years out of which should be in the managerial role of compliance & performance manager • Proven work experience aligned with the responsibilities of the role; • Excellent working knowledge of technical management, information analysis, network and systems administration, computer hardware/software systems; • Expertise in data center, Application Management and cloud environment management • Experience of managing performance and compliance for Nationwide Solution • Expertise in systems and data governance; • Interpersonal skills to effectively interact and communicate throughout the IT organization with individuals of varying technical abilities; • Firm grasp on IT infrastructure and operations best practices; • Ability to manage personnel remotely, across multiple time zones; • Experience strengthening and maintaining inter- and cross-functional relationships; • Experience with the helpdesk ticketing system/software. • Working knowledge of Incident/Problem/Change Management frameworks such as ITIL-4/v3 and/or TOGAF with expert level certification • Excellent written and verbal communication skills with multiple levels of the organization, including interaction with senior level stakeholders, internal and external • Strong influencing and relationship management skills • Excellent ability to manage multiple high priority efforts/competing priorities and flexibility to adjust to changing requirements, schedules and priorities • Self-driven and resourceful to achieve goals independently as well as work well in groups. • High level of IT literacy • Project Management experience is a plus تفاصيل الوظيفة https://www.bayt.com/ar/qatar/jobs/performance-compliance-manager-4627991/ |
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