الوصف الوظيفي
·Provide 24-hour Network Health surveillance and alarm reporting, utilizing network monitoring and surveillance tools.· Review and general clean-up of Ticket queue.· Ensure timely resolution to trouble tickets raised by the customers.· Ensure timely follow up with customers via e-mails or phone calls.· Responsible for basic troubleshooting network routers and switches to isolate the trouble and take appropriate action to resolve at the L1 stage.· Operational level skillset on OSS/BSS tools and NMS applications. · Familiar with technical documentation standards, guidelines and best practices.· Awareness of ITIL event/incident management practices and industry standards.· Demonstrates a good end to end understanding of the business process & functions· Good understanding on latest telecom products. · All other duties as assigned
المهارات
MINIMUM ENTRY QUALIFICATIONBE/B.Tech Degree / Diploma or equivalent in years of progressive experience in Service Provider environments. Valid CCNA and CCNP or equivalent certification is a must.3. Able to work in shifts in a 365x24x7 environment in Ooredoo Enterprise Support Centre, with a flexibility in work hours when needed.Minimum of two years of Level 1 experience with event monitoring & management, ticket logging & prioritizing and customer communication skillsets.Awareness in Routing & Switching technologies in multi-product/protocol/hybrid environments.Adequate skillset and experience with IP Networking L2/3 Protocols, basic VOIP products, LAN/WAN management tools etc.· Good analytical and problem-solving skills.Ability to understand complex business processes and technical environments.Experience in Incident/event management toolsProven communication skills with multiple levels of an organization, including interaction with internal/external senior level business stakeholders.· Good level of IT literacy.
تفاصيل الوظيفة
منطقة الوظيفة قطر
قطاع الشركة خدمات تكنولوجيا المعلومات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف مؤقت
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
عدد سنوات الخبرة الحد الأدنى: 5 الحد الأقصى: 10
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