الوصف الوظيفي
Conducting the soft skills training for all the new employee
Preparing and develop digital materials for training presentation
Managing the training budget.
Provide training updates and ensure updates are communicated throughout the operation
Preparing procedures and policies regarding sales techniques and appropriate agent conduct
Scheduling and conducting training sessions on various call centre topics to prepare and support new employees
Training experienced employees on new or updated call centre procedures to improve their performance
Liaising with team leaders and managers to conduct on-the-job coaching
Measuring the effectiveness of training sessions and preparing individual or team progress reports
Ensuring employees keep up their productivity and maintain high levels of customer satisfaction
Provide training updates and ensure updates are communicated throughout the operation
Identifying skills gaps, and ensuring staff members stay motivated.
Work in conjunction with the Quality Assurance team to ensure training and quality goals are met
المهارات
A bachelor’s degree
2 Years relevant experience is MANDATORY
Excellent knowledge of sales techniques and customer service best practices
Good communication, interpersonal, and conflict resolution skills
Ability to work in fast-paced and stressful work environment
Excellent in Presentation Skills
Proficiency in Microsoft Office, call center applications, quality monitoring tools
Able to work in a flexible schedule (Extended hours and Saturday)
تفاصيل الوظيفة
منطقة الوظيفة قطر
قطاع الشركة الاستعانة بالمصادر الخارجية للعمليات التجارية
طبيعة عمل الشركة غير محدد
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
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