User/Customer Experience (UX/CX) Manager

الوصف الوظيفي
As a Midweight UX/CX Consultant, you will be tasked with creating extraordinary experiences that change the lives of Qatar’s citizens, residents and visitors and helps us contribute to a better (digital) world. Working with our internal business analyst, content creator and visual designer and external agencies, you will be a hybrid wearing multiple hats as a human-centered strategist to uncover user needs through research, develop deep insights, generate concepts and craft how people will interact with the products and services we design. You will be looking at the bigger picture of desirability (people), feasibility (technology) and viability (business) of design; and will be working on design projects that range from more service design focused (conception of future services) to delivery focused (creation of digital products).

Key Accountabilities:

Setup and conduct user research and perform usability testing.
Analyze quantitative and qualitative user research.
Synthesize data from many sources to identify strategic opportunities and recommend innovative solutions.
Create customer journey and service design artifacts.
Illustrate design ideas using storyboards, wireframes, process flows, and sitemaps.
Create the information architecture for user experiences.
Translate insights created from research and client input into deliverables (wireframes, user flows, sketches, interaction specifications).
Manage UX project deliverables and outcomes together with an interdisciplinary team of experts.
Able to set up co-creation workshops that unite forces and give stakeholders a clear sense of direction and helps them throughout the design validation process.
Engage with stakeholders, clearly articulating user needs and incorporate them in design solutions.
Participate in all phases of the product development lifecycle, including product ideation and definition, UI design, and user research and testing
Confidently defend design rationale used to create solutions in design reviews with product managers, engineers, and testers
Help set up internal visual design strategy and guidelines and ensure visual design excellence across all digital channels
Support Business Development department through preparation of workshops and presentation decks at all times of high demand
المهارات
7+ years experience of at least a first relevant experience within the UX domain and you are eager to broaden and deepen your knowledge into service design.
Bachelor’s degree in design, human-computer interaction (HCI), a related field, or 4+ years of additional experience.
An available online portfolio that show off your iterative design process throughout the entire product lifecycle.
You have experience in UX/UI best practices, the user-centered design process and techniques.
You feel comfortable applying service design methodologies to co-create solutions together with stakeholders of all levels.
You can leverage and tailor a variety of human-centered research and testing methodologies against project needs and requirements.
You translate research insights to design strategy.
Capable of both strategy, service prototyping and hands-on UX.
Experience in crafting experiences with tools such as Figma, Sketch, Invision etc. is a plus.
You work seamlessly with teams across a variety of software development processes, e.g., Agile.
Ability to drive the design review cycle and lead closure on design requirements.
Knowledge of accessible design best practices.
Excellent communication, presentation, and storytelling skills
Ability to navigate ambiguity to drive the design cycle
A self-starter attitude that’s comfortable with constant change
A creative problem solver who can think things through analytically and navigate ambiguity
Ability to think strategically with an understanding of long-term business vision balanced with short-term realism
Proven track record in making things happen - delivering results quickly and efficiently
A proactive can-do attitude, full of great ideas and able to get stuff done autonomously
Significant commercial awareness and the ability to quickly differentiate most impactful tasks/projects
Ability to execute high quality work in a fast paced environment – strong adaptability
تفاصيل الوظيفة
منطقة الوظيفة الدوحة, قطر
قطاع الشركة الاتصالات والشبكات; الإنترنت والتجارة الإلكترونية; تطوير البرمجيات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي التصميم والإبداع والفنون
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
منطقة الإقامة قطر

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