Customer Service Representative

الوصف الوظيفي
• Interact with telecom customers through a series of actions and answer all queries, resolve issues via Digital Channels – Chat/WhatsApp/Email/Facebook/Twitter/Instagram/Youtube. • Maintain and update records for daily queries and escalation. • Support the roll-out of new products/services. • Troubleshoot Mobile and broadband services, network problems, diagnosing and solving customer issues. • Escalate problems that cannot be fixed at in tier one support and updating users on the status of problems.

المهارات
• Effective written and spoken Arabic & English communication skills.• Must be Articulate and Spontaneous in Active conversations to handle tough situations.• Ability to recognize the sensitive nature of issues and maintain confidentiality.• Should be swift in typing speed and grammatically conscious with formal mannerisms in written formats of communication.• The willingness and curiosity to learn new environments and develop new skills.• A high degree of intensity, follow-through, and collegiality.• Strong attention to detail with an ability to organize, prioritize and manage multiple tasks in a timely manner.• Ability to thrive in high demand, high-pressure situations.

تفاصيل الوظيفة
منطقة الوظيفة قطر
قطاع الشركة الخدمات الاجتماعية
طبيعة عمل الشركة غير محدد
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري $1,000 - $1,500
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني خريج جديد
عدد سنوات الخبرة الحد الأدنى: 1
الجنسية الدول العربية
الشهادة دبلوم
العمر الحد الأدنى: 19 الحد الأقصى: 45

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