Service Advisor

الوصف الوظيفي
Performs service consulting.
 Performs service consulting at the vehicle.
 Informs the customer about service, price and deadline.
 Supports in the framework of accident damage.
 Records customer and vehicle data for the customer database.
 Guarantees customer mobility.
 Issues courtesy or hire car to the customer.
Manages the repair process.
 Prepares and settles complete and detailed orders.
 Organizes diagnosis test drives for the service technician and
workshop master technician.
 Checks availability of parts before the start of repairs.
 Matches current workshop capacity with order deadlines.
 Obtains permission from the customer for additional work, and
informs the workshop master technician or technician regarding
this.
 Instructs parts sales for the best parts provision.
Prepares and releases invoices.
 Prepares damage calculation for repair authorization.
 Checks and releases complete and correct invoices for
services.
 Prepares invoices for inspections and standard repairs.
 Assesses and processes warranty and goodwill settlement
applications with regard to procedures and technical aspects.
 Agrees on payment conditions with the customer according to
business conditions approved by the management.
 Prepares estimates taking into consideration the current value
of the vehicle.
Carries out the vehicle handover.
 Carries out final acceptance and vehicle handover.
 Performs final acceptance with a test drive and an invoice
check.
Promotes services and products.
 Offers, consults and sells parts, accessories, and lifestyle
products.
 Promotes services not performed (telephone offers).
 Organizes and undertakes regular telephone promotions of
services based on customer needs.
 Organizes and checks product improvement campaigns.
 Introduces customers to sales advisors and BMW genius if
customer is in re-purchase phase.
Observes the market.
 Performs regional market and competition observation with
regard to service products.

المهارات
 At least 3+ Years’ experience with BMW/MINI/RR or German
Premium Brand.
 Driving license
 Organized and customer focused
 Certified automotive service advisor
 Professional personal appearance
 Strives for success, willingness to achieve
 Flexible and prepared to learn
 Organizing and planning skills, systematic at work
 Organizing and planning skills, systematic at work
 Organized and customer focused
 Skilled in basic customer service and prioritizing tasks in order to
be able to direct the flow of visitors, phone calls, emails,
appointments, etc.
Qualifications
Role specific Knowledge and Skills
Processes and Organization
 Knows and applies the service process and knows all
organizational interfaces
 knows how and is able to prepare and conduct a service
consultation
 has the required knowledge about order processing and
invoicing
 knows how and is able to do a vehicle return
 has the relevant knowledge about warranty and goodwill
conditions
 has basic knowledge about the workshop and repair process in
order to correctly estimate the scope of work
Products, Services and Brand
 knows the BMW/MINI products, parts and services (incl.
Lifestyle and Accessories)
 knows the competitor &sgqts;services including their strength
and weaknesses
 knows and applied the BMW/MINI brand values and lives up to
the brand behavior standards
Marketing and Sales
 knows marketing materials, aftersales promotions and how to
sell aftersales products
IT Systems and Tools
 Masters the relevant IT systems for customer data
management, service consultation, ordering etc. (e.g. DMS,
EPC, and ISPA)
Management
 knows the key data to monitor his/her targets and how to
interpret them (e.g. service productivity, customer satisfaction
(CSI))
 has knowledge about time management and is able to manage
and priorities his/her workload
Technology
 has the relevant technical knowledge to profoundly derive the
scope of work based on the service consultation, maintenance
aspects and vehicle data

تفاصيل الوظيفة
منطقة الوظيفة الدوحة, قطر
قطاع الشركة صيانة السيارات وقطع الغيار وخدمات الدعم
طبيعة عمل الشركة غير محدد
الدور الوظيفي غيرذلك
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 2 الحد الأقصى: 3

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