الوصف الوظيفي
Overview
Own, lead and drive the continuous development of company best practices to support business sales and operations.
Responsibilities shall include:
1 - Platform implementation and application support for -
Credit Control Management
Number Management
GIS integration for geographic customer data
Routing and validation for wired line services
Supply Chain Management
Network Inventory Management (NWI for Fixed Routing and Validation)
Treasury operations and collections
Pre-activation prepaid
Premium dealers and Mass market sales systems
2 - Technical support for product development business users, including:
SIM lots ordering from Manufactures
SIM quality testing
Manage encryption/decryption process for SIM card
Load & Configure different SIM card types and specifications
Handle new technologies and type of market change. E.g. Nano, Micro...etc
Generate and validate voucher serial number
3 - Pre-activation & commission system process and sales for Prepaid service
Ensure the availability of sales stock for company and commissioners
Validate Pre-activation process cycle
QA for delivered batches to market
Reconciliation of pre-activated batches among network elements and CRM systems
Interface with live network element to build commission flow for sold services
Voucher tracking and commission system
4 - Network elements and number management systems
Manage/ develop number life cycle from generation till recycling
Manage / develop ETR modules and access
Ensure network identifiers availability for sales and customer orders
Manage availability of network identifiers among live network elements- switches
Handle network identifiers for IP TV & FTTH products
Ensure consistency between CRM systems and network identifier
Develop and Configure number portability dependencies
5 - Support treasury operations in
Day to day reconciliation activities among all payment channels
Automate treasury operations to ensure efficiently
Build & Customize dashboard reports
Coordinate with third party service providers for collection and payments
Customizes CRM tool in accordance with process derived specifications and established priorities. Thoroughly tests customization prior to bringing changes in “live system”.
6 - Development and maintenance including:
Technical design of new products/ change requests
All in-house configuration and development of platforms and products/ services
Platform and applications maintenance/ modifications based on change requests from market-facing BUs
Providing Level 3 customer support (Customer Services call centre being Level 1, NOC within Operations and Maintenance at Level 2, Data Center and Application Platforms Operations within Operations and Maintenance at Level 3).
Critical mass of in-house capabilities for development of effective solution design in line with business requirements, and implementing configuration changes in-house for change requests
Assist BU Requirement Analysis in development and maintenance of service portfolio for all CRM/ OM related services provided by Application Platform Design and Development
Ensure that the CRM & business support applications and platforms are aligned with the overall Technology Architecture
Ensure compliance of all CRM & Business support applications and platforms with the security and revenue assurance policies and guidelines provided by Service Assurance and Security team
Contribute as a subject matter expert in design methodologies and solution architecture from design perspective
Identify testing strategies, tools, priorities and metrics
Ensure timely monitoring and management of KPIs in order to meet defined targets, and manage timely reporting of KPIs to the next management level
المهارات
Minimum Experience and Essential Knowledge
10 years’ experience in IT with significant skills in telecom B/OSS (especially CRM EBS)
Good Understanding of Charging (E// IN) & Billing system (Geneva)
Experience on Billing System (Geneva) is an added advantage
In-depth knowledge of telecom platforms and services
Excellent knowledge of emerging technologies/development in telecom IT
Excellent interpersonal, communication, negotiation and leadership skills
Excellent knowledge on Oracle Forms and PLSQL development
Excellent knowledge on SOAP/Json calls from PLSQL
Innovative and creative thinker
تفاصيل الوظيفة
منطقة الوظيفة قطر
قطاع الشركة خدمات تكنولوجيا المعلومات; تطوير البرمجيات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
نوع التوظيف عقود
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 10 الحد الأقصى: 12
منطقة الإقامة قطر
الشهادة بكالوريوس/ دبلوم عالي
https://www.bayt.com/ar/qatar/jobs/oracle-crm-lead-senior-developer-4483619/
Printable Page 
Report Advertisement