الوصف الوظيفي
Maintains solid customer relationships by handling questions and concerns over the phone with speed, accuracy and professionalism.
Provide first call resolutions on all customer complaints.
Manages and logs database records on customer service issues
Guide customers on available Ooredoo products and services, packages or value-added services
Follows standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Ensures proper recording and closure of all issues.
Research, analyzes and identify solutions to resolve customer issues.
Follow-up and check complaint status with the concerned department by emails.
Ensure a high level of call standard and customer satisfaction
Participate in regular workgroup meetings and training workshops.
Provide support to other staff members when required in a professional manner
Knowledgeable of customer service principles and practices
المهارات
MUST BE LOCALLY AVAILABLE IN QATAR
MUST HAVE A VALID QID WITH NOC
ABLE TO START IMMEDIATELY
Bachelor’s degree in related field
3 years Call Centre or Customer service experience preferred
Hands on knowledge about Call center product, process and systems
Good team player and professional
Ability to work under pressure with minimum supervision
Excellent verbal and written communications skills in Arabic and English
Willingness to work in all shifts
Proficient in relevant computer applications
Good PC literacy – MS Word, Outlook, Internet and Intranet system
تفاصيل الوظيفة
منطقة الوظيفة قطر
قطاع الشركة الاستعانة بالمصادر الخارجية لخدمة العملاء
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني مبتدئ الخبرة
منطقة الإقامة قطر
الجنس ذكر
العمر الحد الأدنى: 21 الحد الأقصى: 35
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