Engineer – Lead Technician
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الوصف الوظيفي National MPLS Backbone • Facilitate efficient handling of Level-3 support calls escalated by NOC (Customer Services call center - Level 1, and NOC - Level 2) • Timely resolution of fault alarms escalated by NOC on 24x7 basis • Assign incidents to technical resources and track progress • Identify and Investigate repeated issues/trends • Coordination with various stakeholders for complex and escalated issues • Analysis of the root cause of issues and generate RCA report • Track bugs in software and coordination for the roll-out of fix • Track hardware defects and coordination for the roll-out of fix • Manage support escalation with equipment vendors and track SLA’s • Analyze and report on impact of proposed changes • Establish and monitor a process to analyze fault alarm trends and timely escalation to design team • Establish and monitor a process to analyze trends of customer complaints and correlate with any network abnormality • Coordinate with other stake holders to determine the root cause and fix complex service issues • Identify and implement optimizations to proactively correct design flaws • Regular reporting/updates to management and NOC for major network faults • Ensure all network elements are properly integrated and monitored in NMS Systems • Participate and contribute in defining the strategy for the evolution of packet transport network المهارات Academic Qualification Industry certifications like CCIE/JNCIE/CCNP/CCIP/JNCIP preferred but not mandatory تفاصيل الوظيفة https://www.bayt.com/ar/qatar/jobs/engineer-lead-technician-4401171/ |
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