Technical IT Support Engineer

Oman Software system LLC is looking for a technical support engineer who will help support our customer base, both directly and indirectly.

Responsibilities:
Helping customers solve technical issues with our widgets.
Answering questions from customers and prospective customers about the features and capabilities of our widgets.
Developing customer-facing documentation for our website on an as-needed basis.
Communicating customer needs and wishes to our development and engineering staff.

Requirements:
Excellent understanding of the technical fundamentals of the Internet. You should have a solid knowledge of internet protocols such as SSH, FTP, SFTP & HTTP, as well as the ability to use diagnostic tools such as trace route, ping, and dig.
Good knowledge on database administration and programming (SQL or oracle ).
Applications who have knowledge on .Net technologies are preferred .
The ability to be a good listener, and to really understand a customer problem or question and help them solve it.
Excellent writing skills. Most of your work will be written (email, documentation, etc.).
Excellent telephone mannerisms. Some support will be provided over the phone (via our VoIP system)
2-3 years previous experience in a technical support role.

Please submit your resume to .