Call Center / Sales Agent

Position Title:  Call Center Agent
Location: Work from home
Job Type: Full-time
The Role & Responsibilities:

AutoShack.com is currently looking for a Customer Service Representative. This role is primarily responsible for taking inbound customer phone calls – answering customer inquiries and providing information regarding our Prime Choice products and other customer services.
Key responsibilities include:
• Answering inquiries and providing accurate information about our Prime Choice products.
• Receiving, investigating, resolving and logging customer complaints or issues in a professional manner. Making recommendations of alternate solutions if customer expectations cannot be met. Arranging for refunds and credits as required, while being mindful of maintaining a balance between business and customer needs.
• Taking customer orders for Prime Choice merchandise and receiving payments. Processing transactions effectively.

Education, Experience, and Qualifications:

The ideal candidate will have:

• Completion of secondary school is required. Post-secondary education is an asset.
• Excellent computer skills and a proven track record in customer service are essential. Experience in the automotive industry would be a strong asset. CSR’s must be comfortable interacting with customers in a fast-paced call center office environment. Sound decision-making ability, as well as multitasking skills.
• Professional phone skills – demonstrating the ability to convey challenging messages, in both official languages, to all types of customers, and ability to actively listen to customer questions and concerns and respond in an efficient yet customer focused manner.
• Writing skills – the ability to capture customer concerns and feedback through accurate documentation of customer interactions
• Must be flexible to work a rotational shift schedule. Weekend, Statutory Holidays and available to work flexible hours.

AutoShack.com is committed to creating a diverse environment and is proud to be an equal opportunity employer. While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.