Program Assistant

Position Purpose
The purpose of the job is to assist the Project Manager and Axios teams involved in the Patient Assistance Program (PAP) for set-up and implementation activities. The jobholder is required to help represent Axios in daily meetings with patients, doctors and carry out administrative duties which will be both field and office based. The mai
Duties and Responsibilities
Effectively assist the Project Manager in managing drug access program(s) by liaising with hospitals, and pharmacies, and patients. 
Ensure that eligible patients are enrolled in the program(s) in a timely manner and in accordance with the project workflow and timelines. 
Ensure that current patients receive their drugs quickly and efficiently
Prepare timely monitoring reports (monthly) with patient numbers and logistics as well as quality assurance reports (quarterly) for internal review. This includes monitoring and tracking patient files in collaboration with Axios Morocco staff in “real time” as patients proceed through the program.
Maintain and update electronic program files, including patient and quality assurance data.
Conduct physicians’ visits to increase awareness of the program and proactively identify areas for improvement.
Proactively communicate any process or program deviations to Axios HQ team with proposed solutions.
Conduct administrative duties for the office.
Relationships
Work closely with Project Manager and Director, Global Consulting
Work with project team leaders as well as the related divisions of Axios
Establish a relationship with Axios program partners in Morocco
Maintain ongoing and frequent communication with project team leaders including Axios regional and global staff
Special Skills and Knowledge
Diplomatic skills
Knowledge of Morocco health system
Approachability and willingness to provide excellent services
Initiative and drive
Team Player
Excellent verbal and written communication skills
Results driven
Good organisational and coordination skills
Ability to work autonomously
Methodical with ability to deliver timely results
Self-starter with strong individual drive, attention to detail, resourcefulness, and task ownership. 
Ability to work in a challenging, fast-paced environment. 
Proficiency in standard computer software (word-processing, excel, PowerPoint presentations, databases) and the internet
Competencies
Application of job Knowledge
Problem-solving
Concern for Order and Quality
Adaptability and flexibility
Dependability
Teamwork
Educational Background and Experience
A Degree or Diploma in Social Work, Medical, Nursing or Public Health is ideal
At least 2 years working experience in a healthcare setting or NGO is ideal
Excellent command of both spoken and written Arabic and English
Experience in data monitoring and management is an advantage
Experience coordinating and handling logistics/supply chain is a plus
Experience in customer service management
Job Circumstances
The position will be based in Morocco
Frequent travel within Morocco will be required
Flexibility in working hours is essential