Business Process Re-Engineering Expert

Project title: Technical Assistance to the Administrative Simplification in Selected Ministries in Lebanon (Ministries of Social Affairs, Tourism, Public Health and Industry)

Brief description: The overall objective of this project is to contribute to public administration reform in the Republic of Lebanon through improving quality and accessibility of public services.

The project purpose is to improve the responsiveness of the administration to the demands of the general public and business community by Simplifying/Re-engineering Administrative Procedures and business processes making maximum use of Information and Communications Technology (ICT) in four ministries: Ministry of Social Affairs, Ministry of Tourism, Ministry of Public Health and Ministry of Industry. Simplified/Re-engineered Administrative Procedures will allow the administration to operate in a transparent, efficient, cost effective, and timely manner and reduce administrative burdens on citizens and businesses.

Expected results:
 Legislation and corresponding Regulatory Processes and Administrative Procedures are reviewed and diagnosed in view of their simplification, ease of control, and predictable outcomes;
 Recommendations in terms of legislation, decisions to be taken, and re-engineering of ICT processes to simplify/re-engineer regulatory processes and administrative procedures are produced;
 Strategy and action plan are developed to streamline and simplify/re-engineer the existing business procedures, promoting the use of ICT;
 Methodology, guidelines, manuals, templates and toolkits for business process re-engineering are developed;
 Action plan is implemented.

Commencement date of the project: July 2014

Duration of the assignment: min 360 work days over 24 months

Requirements:
Qualifications and skills
- University degree in public administration, law, business administration or an equivalent university degree
- Good understanding of legal issues and good drafting skills
- Good understanding of legal and procedural issues
- Fully conversant with usual computer office software
- Excellent written and verbal communication skills in English; Knowledge of Arabic is an asset
- Sound knowledge of monitoring and evaluation system design

General professional experience:
- Minimum of 10 years post graduate experience
- At least 5 years of professional experience in the area relevant to the assignment
- Experience of working in third countries, experience with MEDA/ENPI programs would be an asset

Specific professional experience:
- At least 5 years of direct experience in Administrative Simplification/Business Process Re-engineering
- A least of 3 years’ experience in forms/documents Rationalization, Simplification, and Standardization
- Demonstrated experience in measuring Administrative Burdens using concepts of the Standard Cost Model (SCM)
- A least of 2 years’ experience in using modeling tools

Deadline for applications: 20.04.2014