Service Advisor

الوصف الوظيفي
• Determines need for repairs by road test, by use of mechanical testing devices, by questioning customer about vehicle’s performance, or by visual inspection of vehicle.

• Estimates cost of repair and prepares itemized work order, listing costs of parts and labor

• Deal with customer face to face and over the phone

• Check that the vehicle documentation is correct

• Verifies and updates vehicle information on computer

• Raise job cards and invoices

• Coordinate with customers to identify and record the fault or services required.

• Extensively liaise with clients and respective internal department or workshop etc. related to estimated time of job completion and to arrange alternative temporary replacement courtesy vehicle for client’s usage.

• Books the customer vehicles for services and repairs.

• Prepares overall progress and invoicing.

• Arranges the collection and delivery of customer vehicles.

• Performs any other tasks as assigned by the manager as per business requirements.

المهارات
• High School and above or excellent knowledge of reading and writing in English and Arabic

• Bachelors in Technical/Mechanical field preferred.

• 3 + years of experience in automotive/mechanical work, with a minimum of 1 year of similar experience to the responsibilities outlined above

تفاصيل الوظيفة
منطقة الوظيفة الكويت, الكويت
قطاع الشركة وكلاء السيارات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 3
منطقة الإقامة الكويت
الشهادة بكالوريوس/ دبلوم عالي

https://www.bayt.com/ar/kuwait/jobs/service-advisor-4252256/