الوصف الوظيفي
We are one of the leading Home Delivery Companies (F&B;and Non-Food) in Kuwait where we extend home delivery services to food and nonfood companies in the local market. We are looking for immediate hiring suitable applicants (who can join immediately) to work in our call center department. The following are highly important for each of you to read then to apply:
Respond quickly, answer incoming calls & respond to queries ASAP.
Handle escalated inquiries that require supervisory involvement.
Process customers’ orders using applicable software.
Route calls to appropriate resources.
Follow up the customers’ orders through a system with appropriate couriers.
Enter into the system all customers’ data, including relevant comments, which help in getting all the required analysis.
Research, identify, & resolve customer complaints using applicable software/ resources.
Document all call information according to Standard Operating Procedure (SOP).
Recognize, document, and alert the management team of trends in customer calls.
Follow up customer calls where & when needed.
Other related duties as assign.
المهارات
Graduate/ Diploma in BA or Sales.
Preference will be given to candidates who can join immediately
+3 years’ experience in a Call Center/ Customer Service Environment.
Knowledge of Customer Service Practices and Principles.
Good data entry and typing skills.
Superior listening, verbal, and written communication skills.
Ability to handle stressful situations appropriately.
Pleasant personality and telephone manner (voice/ sound tune).
Close attention to customers’ orders.
The ability to ease customers’ tension and frustration.
Ability to work under pressure & team player.
Computer literacy (MS office applications & ERP).
Bilingual (English and Arabic languages).
تفاصيل الوظيفة
منطقة الوظيفة الكويت, الكويت
قطاع الشركة التوزيع والخدمات اللوجستية
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 5
المرشح المفضل
المستوى المهني مبتدئ الخبرة
عدد سنوات الخبرة الحد الأدنى: 3
منطقة الإقامة الكويت
الجنس ذكر
العمر الحد الأدنى: 23 الحد الأقصى: 35
Printable Page 
Report Advertisement