Customer Service Representative

الوصف الوظيفي
The best thing about the twenty-first century is that technology is able to provide the most unexpected solutions to our problems. Ordering clothes and products online is easier than ever, online resources can help us diagnose our illnesses, and some platforms can even find a way to help people suffering from mental health problems.

Ayadi Health is just that – we are the first e-counselling app in the Gulf Cooperation Council. Our platform is designed to connect clients with mental health clinicians so that people can talk about their issues to a qualified professional from the comfort of their own home and in their own language

At the moment, Ayadi is looking for young individuals who are passionate about helping others and are eager to learn in a growing tech market. We’re looking for someone who is energetic, innovative, and persevering who can fit in well with our fast-paced environment.

Duties:

Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.

المهارات
Technical Skills:

All applicants should have proficiency in Microsoft Office as a baseline. If you have a background in sales and marketing, analytics, and healthcare, we believe you are well-suited to applying to this position.

Soft Skills:

We want approachable, driven, and friendly people. This is a business that is launching imminently, and so we expect things to come up that need ironing out. We want someone who can handle uncertainty, be proactive, be able to work with minimal guidance, and has strong communication skills. 

تفاصيل الوظيفة
منطقة الوظيفة الكويت, الكويت
قطاع الشركة الإنترنت والتجارة الإلكترونية
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 2

https://www.bayt.com/ar/kuwait/jobs/customer-service-representative-4178350/