E- Commerce Content Coordinator
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الوصف الوظيفي Manage all content of the Arabic version of the website, this will also include creating products within Magento with all the required parameters. The job will include managing customer service calls in Arabic, answer calls pertaining to information / query raised from Arabic speaking customers. The job may include coordinating with Buying & Merchandising departments for product launch & available dates. Establishes and maintains relationships with customers and ensure customer questions are accurately answered, potentially first line response to customer enquiries. Contacting stores for inquiring about the status of click & collect orders. Coordinate with Finance department for invoicing. Prepare reports on weekly / monthly basis as required. Coordinate with IT department for any issues relating to IT side of website operations. Work closely with warehouse E-Commerce coordinator for scheduling the delivery as per requirement. Work closely with E-Com management team for achieving the desired goals & objectives.
Customer Service Experience. Neat and professional appearance required. Excellent English to Arabic translation. Good standard of English & Arabic, able to Good working knowledge of MS Office, Microsoft Outlook and Magento (preferred) تفاصيل الوظيفة
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