الوصف الوظيفي
Evaluate customer requirements and take appropriate measures to ensure optimum satisfaction.
Provide accurate, valid and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Maintain a systematic list of all customer data consisting of interactions, documents, and other relevant details.
Interact with the senior management to understand updated organizational policies and new products.
Troubleshoot and resolve product issues and concerns.
المهارات
Skilled professional with a decent understanding of solving customer problems to offer appropriate solutions.
Familiarity with CRM systems and practices.
Good listening skills with fluent communication to address all concerns and doubts of the customers.
Fluent communicator with an ability to present ideas and concepts through hi-tech and conventional channels.
Thorough understanding of setting priorities for a task to comply with the set deadlines and responsibilities.
Fluent in operating the latest computer software and online tools.
تفاصيل الوظيفة
منطقة الوظيفة الكويت
قطاع الشركة خدمات الرعاية الصحية الأخرى
طبيعة عمل الشركة شركة توظيف
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
منطقة الإقامة الكويت
الجنسية الدول العربية
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