Customer Relation Management / Call Center Agent

الوصف الوظيفي
Key Behaviours, Skills & Aptitude - (Attitudes, behaviours, personal characteristics and motives which will lead to high performance)

Plans, directs, coordinates and controls the total number of incoming calls from existing customers
Attends to enquiries from new prospects and makes outgoing calls
Opening new job cards related to the service center
Solving customers problems related to delivery and showroom
Conduct customer satisfaction surveys
Forward customer complaints by email to call centre supervisor
Execute telemarketing campaigns
Ensure proper call execution in order to maintain highest quality customer service and increase sales

المهارات
Relevant Education, Knowledge & Experience:

High school diploma
Bilingual - good command of both English and Arabic
2 year experience in the same field
Expert in using Microsoft Office applications (Word, Excel and PowerPoint)
Good communication skills
Clear voice and pronunciation
Team player
Friendly attitude with customers and team members
Excellent customer service skills

تفاصيل الوظيفة
منطقة الوظيفة الكويت
قطاع الشركة البيع بالتجزئة وبالجملة; وكلاء السيارات; إنتاج الأغذية والمشروبات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 2
المرشح المفضل
عدد سنوات الخبرة الحد الأدنى: 2
منطقة الإقامة الكويت
الجنسية الدول العربية
الشهادة دبلوم

https://www.bayt.com/ar/kuwait/jobs/customer-relation-management-call-center-agent-4524674/