Equipment Service Engineer

الوصف الوظيفي
Service Engineer should monitor, supervise all activities on the floor & on sites handling different requests for maintenance of equipment’s and delivering of new equipment’s.  For this role , the person is required to have full understanding of various heavy machineries , workshop operations with exposure to different applications such as wheel loader , forklifts , earth moving equipment’s ; hydraulic or fleet management experience.

Key Commitment:

Adhere to workshop polices, process, procedures as mentioned on operations polices & procedures manual and direct manager instructions.
Ensure that company requirements of equipment/ items are process in most cost effective and economical and timely manner within the framework of defined company polices
Ensure that process of equipment service is to the market standards and to customer satisfaction
Work towards generating maintenance contracts and support all organization activities towards this direction.
Conduct regular random checks on service operations on the garage shop floor to check for compliance on all stages of the service cycle and provide on the spot feedback
Provide on cycle –feedback on expired warranties or about to expire warranty of equipment and highlight the same to direct manager
Make requisite attempts to handle customer complaints in a prompt and effective manner and as per company policies and practices and escalate cases to his/her superior if required.
Maintain regular contact through proper channels and with effective communication skills with principal suppliers to ensure operations are running smoothly
Ensure that contracts are duly signed as per company requirements
Reports any change or any non- compliance of products specification or safety issues or operational progress whenever occurred or whenever requested.
Duties and Essential Job Functions

Handle all Warranty claims with customers and principles from request until approval
handle complete operations from engine overhaul , electrical defaults
dealing with diagnosis , prepare repair estimations ; parts requirements
work with clients to increase uptimes and equipment’s life cycle
Communicate with clients and ensure building better client relationship with proper follow up.
Ability to explain mechanical issues to suppliers and clients and solving complicated matters in Trucks, and Heavy Machineries. 
Improve revenue generation by ensuring customer satisfaction and retention by ensuring professional service delivery to service customers and obtaining new MMC contracts
Analyzes deficiencies in equipment and supervises necessary repairs
Look after warranty contracts and coordinate the same to direct supervisor to obtain new contracts from existing and new customers
To plan & schedule technicians, material and equipment efficiently and within set time frames.
To maintain effective lines of communication between the implementation and execution functions.
Ensure prompt repairs by responding to breakdown calls
Maintain generator breakdown log and adequately plan to prevent repeated breakdowns.
To maintain and enforce a safe working environment
Timely follow-up parts requests and complete the repair of BD-UR assets within the scheduled time
Carry out trouble shooting and rectify workshop problems.
Arranging the required manpower to complete the job.

المهارات
Qualifications:

Ability to handle different type of customers
Good Communication skills
Ability to lead, Organize staff and operations
Diploma/Degree in Mechanical Engineering
5 years of experience in maintenance of heavy & industrial equipment
Service Engineer should work towards achieving the best client satisfactions results by fastening the process of designating/ maintaining and quoting the service of equipment’s. The role also would require to support getting new service contract from customers and satisfy customer needs along with handling warranties claim.

تفاصيل الوظيفة
منطقة الوظيفة الكويت
قطاع الشركة البناء والتشييد; الصناعات الثقيلة
طبيعة عمل الشركة غير محدد
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 5
منطقة الإقامة الإمارات العربية المتحدة; البحرين; الكويت; المملكة العربية السعودية; عمان; قطر
الجنس ذكر
الجنسية الأردن; الإمارات العربية المتحدة; البحرين; الجزائر; السودان; الصومال; العراق; الكويت; المغرب; المملكة العربية السعودية; الهند; اليمن; تونس; جزر القمر; جيبوتى; سوريا; عمان; فلسطين; قطر; لبنان; ليبيا; مصر; موريتانيا

https://www.bayt.com/ar/kuwait/jobs/equipment-service-engineer-4501638/