الوصف الوظيفي
Receiving inbound and outbound calls from customers and providing quality service to meet customers’ needs and satisfaction.
Answering customers’ and non-customers’ inquiries and obtaining full information on what services are being requested to establish business relationship.
Promoting – selling – and cross-selling group’s products and services to meet the pre-set target.
Updating customers’ records/profiles on the system when needed in order to maintain resourceful records of all customers for statistical, segments and other uses.
Ensuring call center service level is met or exceeded at all times in order to attract new customers as well as serving current customers.
Working in conjunction with other departments to maintain customer satisfaction so that all customers can serve as references.
Working non-business hour shifts
المهارات
12th Grade or above from a reputable high school or university.
Bi-lingual Employees with accepted English & Arabic conversation skills.
تفاصيل الوظيفة
منطقة الوظيفة الكويت
قطاع الشركة البيع بالتجزئة وبالجملة
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني خريج جديد
منطقة الإقامة الكويت
الشهادة الثانوية العامة أو ما يعادلها
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