الوصف الوظيفي
Job Summary :
The Call Center supervisor main responsibility is to Manage a team of agents, supervises the activities and work volume of Call Center and the daily attendance of the agents, as well as ensures that each agent is performing within the standards and moving towards the job target.
Job Responsibilities:
Manage the team of call center agents
Keep track of daily attendance, such as sick leaves and absence.
Administer the required on the job training for new hires
Ensure that the team is following the call center and customer service standards
Handle calls that agents can’t handle such as angry customers, and be available when an agent appears to need assistance
ensure proper utilization of the manpower available, and prepare relevant productivity reports
Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting, abandonment rate, ……… etc
Follow-up the calls “which will provide to you from Admin. Assist.” With the agents to ensure that due procedures and quality standards are strictly adhered to.
Motivate and encourage agents through positive communication and feedback
Make sure that the IC agents are following the rules of IC, call procedures, data accuracy, and KPI’s
المهارات
Candidate Requirements:
good Leadership skills
communication skills
high interpersonal skills
Diploma - University Degree
3 - 5 years experience as a call center supervisor
تفاصيل الوظيفة
منطقة الوظيفة الكويت
قطاع الشركة الاستعانة بالمصادر الخارجية لخدمة العملاء
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 3 الحد الأقصى: 5
منطقة الإقامة الكويت
https://www.bayt.com/ar/kuwait/jobs/call-center-supervisor-4492835/
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