Customer Service Officer

الوصف الوظيفي
Identify and assess customers’ needs to achieve customer satisfaction. Coordinate with billing clerk and finance to ensure accurate billing to customers. Liaison with IT Department for ERP system enhancement. Support the sales team by providing precise information on the status of their orders. Send accurate daily reports like sales report, sales order status. Closely coordinate with production department to assist in production planning in line with sales in the pipeline Make sure to send customer order confirmation upon receipt of a purchase order. Escalate customer issues on a time libras is to line manager. Assist the sales team in boosting sales and performance. Provide support during assessment & surveys conducted to enhance the customer satisfaction levels

المهارات
- Excellent customer care skills with a passion for delighting customers.

- Good communication skills in English and Arabic.

- Innovative, with the ability to produce new ideas which drive success.

- Excellent data mining abilities and attention to detail.

- Computer skills with proficiency in PowerPoint and Excel.

- join immediately

تفاصيل الوظيفة
منطقة الوظيفة الكويت
قطاع الشركة العطور ومستحضرات التجميل
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي الخدمات المساندة
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 1
منطقة الإقامة الكويت
الشهادة بكالوريوس/ دبلوم عالي

https://www.bayt.com/ar/kuwait/jobs/customer-service-officer-4473445/