Customer Service Agent
|
||||||||||||||||||
|
الوصف الوظيفي • Answer and handle all feedbacks received from different contact channels and ensure they are registered in the respective records. • Handle outbound activities (campaigns, surveys and follow up) according to the agreed procedure and instructions. • Completion of any assigned task given by the supervisor/Team Leader with efficient use of the Contact Centre tools in accordance with the quality standards. • Ensure all pending feedbacks are completed and closed within the agreed service level and in accordance with the procedure manual. • Follow the contact center phone standards and scripts when conducting or receiving phone calls through the hotline. • Apply the elements of building positive rapport with different types of customers over the phone. • Support other colleagues and supervisors to accomplish pending tasks when needed. • Full compliance to the Contact Centre rules in the manner of attendance, pause sessions and daily target. • Adherences to the monthly Contact Centre schedule and inform the supervisor about any swap in the schedule. المهارات • Age: 21 – 30 years old • Education: High School, Diploma or equivalent • Nationality: Arab nationals • At least 0-2 years’ experience on the same field. • Excellent written and verbal communication skills both in English and Arabic • Strong organizational skills with the ability to multi-task • Customer-oriented, passionate and has good engaging personality تفاصيل الوظيفة https://www.bayt.com/ar/kuwait/jobs/customer-service-agent-4440085/ |
||||||||||||||||||
Printable Page 
Report Advertisement