الوصف الوظيفي
Answer incoming calls and respond to customer’s messages and emails
Management and resolve customer complaints
Sell products and place customer orders in the computer system
Identify and escalate issues to Operations
Provide product and service information to customers
Research required information using available resources
Research, identify, and resolve customer complaints using applicable software
Process orders, forms, and application
Route calls to appropriate resources
Document all call information according to standard operating procedures
Recognize, document, and alert the management team of trends in customer calls
Follow up customer calls where necessary
Upsell products and services
Complete call logs and reports
Other duties as assigned
المهارات
Fluency in Arabic(Kuwait Dialect) and English
High school diploma or equivalent
Proficient in relevant computer applications
1-3 years of experience in a call center environment
Knowledge of customer service practices and principles
Excellent data entry and typing skills
Superior listening, verbal, and written communication skills
Ability to handle stressful situation appropriately
تفاصيل الوظيفة
منطقة الوظيفة الكويت
قطاع الشركة العطور ومستحضرات التجميل
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 2
المرشح المفضل
المستوى المهني خريج جديد
عدد سنوات الخبرة الحد الأدنى: 0 الحد الأقصى: 3
منطقة الإقامة الكويت
الجنس ذكر
العمر الحد الأدنى: 18 الحد الأقصى: 35
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