Call Center Agent
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الوصف الوظيفي · Apply the elements of building positive rapport with different types of customers over the phone and all channels · Log into Telephonic System as per shifts and schedule timings. · Completion of any assigned task given by the supervisor/manager with efficient use of the Contact Centre tools in accordance with the quality standards. · Understand & effectively deal with job stress and unsatisfied customers. · Daily check of the voicemails, submissions/emails and ensure that no records and submissions/emails are left pending or opened. · Attend training courses scheduled by the supervisor / manager / training department. · Full compliance to the Contact Centre rules in the manner of attendance, pause sessions and daily target. · Adherences to the monthly Contact Centre schedule where in case of any shift change or swap, an approval must be obtained from the Supervisor / Manager · Taking ownership of each contact, manage each request in a timely, honest and professional manner and dispatch efficient communication to ensure our customers’ complete satisfaction. · Handle Outbound activities (campaigns, surveys and follow up) according to the agreed procedure and instructions. · Ensure that the complaint feedback management procedure is properly followed. · Follow the Contact Centre phone/digital standards and scripts when conducting or receiving phone calls through the hotline. · Transfer internal calls to managements / departments using the transfer protocols. · Support other colleagues and supervisors to accomplish pending tasks when needed. · Meet with internal or external customers when required. · Live and abide by the Code of Ethics of the Contact Centre · Make sure that the provided work tools are kept safe and in good condition. Promote Seazen’s Vision and Values. المهارات · Fluency in Computer & Microsoft applications. · Excellent verbal and written communication with excellent listening and time management skills required. · Excellent negotiation skills. · Ability to adapt to change and multi-task are essential qualities. · Demonstrated customer service communication skills. · Utilize customer service experience to answer and resolve customer inquiries via inbound, outbound phone calls and digital channels · Ability to handle pressure working within a fast-paced high call volume environment. · Self-motivated and energetic personality and an excellent team player. · Punctual and efficient, with the ability to prioritize. تفاصيل الوظيفة https://www.bayt.com/ar/kuwait/jobs/call-center-agent-4254864/ |
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