Call Center Agent

الوصف الوظيفي
Duties & Responsibilities:

IC agent must know how to handle & communicate with the all type of customers with the same level. 
IC agent must cope with stressed, angry and confused customers or callers. He must know how to deal with tasks like call backs, disconnects, call transfers, messages and holds.
IC agent must use & follow the corresponding etiquette on the telephone in order to satisfy and please customers.
Capability & ability to deliver knowledge on both products and services which will help to serve the customer and process customer’s calls
IC agent must use specific skills related to questioning and listening in order to maintain an effective communication on the phone.
Maintain correct customer’s information ( data entry)
Process inbound calls: being able to classify the incoming calls and select proper process as per the following:
Maintenance Calls: create service orders or check for the order status
Complaint call: create customer complaint using CRM
Enquiry call: provide information to the customer about our products and create lead using proper lead type.
Conduct outbound calls to promote Eng. group products.
IC agent must know how to handle & communicate with the all type of customers with the same level. 
IC agent must cope with stressed, angry and confused customers or callers. He must know how to deal with tasks like call backs, disconnects, call transfers, messages and holds.
IC agent must use & follow the corresponding etiquette on the telephone in order to satisfy and please customers.
Capability & ability to deliver knowledge on both products and services which will help to serve the customer and process customer’s calls
IC agent must use specific skills related to questioning and listening in order to maintain an effective communication on the phone.
Maintain correct customer’s information ( data entry)
Process inbound calls: being able to classify the incoming calls and select proper process as per the following:
Maintenance Calls: create service orders or check for the order status
Complaint call: create customer complaint using CRM
Enquiry call: provide information to the customer about our products and create lead using proper lead type.
Conduct outbound calls to promote Eng. group products.

المهارات
Skills, Knowledge and Experience required:

Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking

تفاصيل الوظيفة
منطقة الوظيفة الكويت
قطاع الشركة الهندسة الكهربائية
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني مبتدئ الخبرة
عدد سنوات الخبرة الحد الأدنى: 0
منطقة الإقامة الكويت
الجنسية الكويت

https://www.bayt.com/ar/kuwait/jobs/call-center-agent-4258043/