After Sales Manager/Engineer (Mechanical/Electrical Construction Products)

الوصف الوظيفي
Summary/Objective

This position is responsible for the aftersales and technical support of the organization’s products and managing assigned tasks to assist the Sales department.

Essential Functions

1. Management of after sales team with responsibility of meeting all internal and external measures

2. Constantly demonstrate a commitment to the management vision and strategies 3. To drive the standard in customer care

4. Monitoring utilization of projects and efficiency of employees

5. Ensuring customer problems are solved quickly

6. Deliver exceptional customer service to a wide range of customers by identifying, meeting and exceeding their expectations

7. Building relationships with suppliers, companies and clients

8. Making sure follow-ups on customers for contract renewals are made

9. Manage the performance of a team of service advisors to deliver profitable, customer focused service

10. Developing programs to attain maximum customer satisfaction

11. Maximize all opportunities to deliver value-added sales

12. Identify new opportunities to innovate and improve all aspects of the business 13. To ensure full compliance with relevant legislative requirements

14. Performs other job-related duties and responsibilities as may be assigned from time to time. Competencies

1. Customer/Client/Sales Focus.

2. Communication Proficiency.

3. Performance Management.

4. Business Acumen.

5. Results Driven.

6. Problem Solving skills.

7. Organizational Skills.

8. Presentation Skills.

Supervisory Responsibilities

This position may manage employees of the department.

Position Type/Expected Hours of Work

This is a full-time position, with full day attendance required according to related department office hours.

Travel

This position may require travel.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

المهارات
Experience: Minimum 10 years
Education: Bachelor in Business or Engineering
Proven understanding of mechanical and electrical after sales services
Strong focus on result orientation with evidence of achieving targets and taking part in business plans
Able to lead by example and drive to targets and goals
Comfortable with web based administrative and technical reporting systems
Excellent with written and oral communication
Demonstrate management, motivation, leadership, and customer service skills
Able to work with a diverse workforce across multiple departments and manage separate goals and client bases

تفاصيل الوظيفة
منطقة الوظيفة الكويت
قطاع الشركة المعدات ومواد البناء; الهندسة الميكانيكية; البناء والتشييد
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي المبيعات
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني إدارة
عدد سنوات الخبرة الحد الأدنى: 10
منطقة الإقامة الكويت
الشهادة بكالوريوس/ دبلوم عالي

https://www.bayt.com/ar/kuwait/jobs/after-sales-manager-engineer-mechanical-electrical-construction-products-4284320/