Customer Service Agent

الوصف الوظيفي
Answer telephone and email inquiries regarding customer bookings, pricing, cancellations, amendments and billing queries.
Liaising with internal colleagues and external customers and in order to resolve problems and ensure an effective and professional service delivery
Ensure all customer interactions adhere to our internal quality standards
To explain the customers about the company policies; e.g. return or exchange policy, refund policy, cancellation policy
Adhering to the company policies and the tasks assigned by the direct management and meeting the KPIs assigned by the direct management by meeting and exceeding to the standard guidelines and recommending improvements in the existing procedures.
Maintaining the company database, updating records and processing administrative tasks such as updating the reports, amendments and cancellations
Providing full support to the vendors registered on app via live chat and phone.
Keeping the company information secure and confidential.

المهارات
• Ability to handle demanding customers with patience and professionalism

• Ethical behavior.

• Strong Personality & Listening skills

• Communication skills (Arabic & English)

• Persuasion Skills

• Ownership & Accountability

• Team player

• Problem Solving Skills

• Good Usage of MS Suite

• Flexible to work in shifts

تفاصيل الوظيفة
منطقة الوظيفة الجهرة, الكويت
قطاع الشركة النقل بالسيارات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني مبتدئ الخبرة
عدد سنوات الخبرة الحد الأدنى: 2
منطقة الإقامة الكويت
الشهادة الثانوية العامة أو ما يعادلها
العمر الحد الأقصى: 30

https://www.bayt.com/ar/kuwait/jobs/customer-service-agent-4266511/