Service Advisor

الوصف الوظيفي
Job Purpose / Responsibilities -

The Service Advisor is responsible to provide professional service to the customers, in terms of accurately recording and organizing quality repair and maintenance services so as to enhance customer retention and facilities the sales of new units in the long term.

Key Behaviours, Skills & Aptitude

Greet customers, receive and understand the vehicle concerns. and advice the service and repair needs, carry out as much visual inspection as possible to advice work required on the vehicle, use manufacturer’s recommendations to advice additional work, agree the work scope and obtain cost and time agreement. use available menu pricing for routine jobs, validate customer details and update Kerridge. offer the alternate transport as appropriate
Write the instructions for technician using RTS (standard labor code) for the routine jobs and exact description of symptoms for other concerns describe by customers. Assign the jobs to technicians using Kerridge workshop loading module. Follow up the work progress with respectively team leaders
Keep regular contact with customers to keep them abreast of the progress on their vehicles
Inform the customer when vehicle is ready. Deliver the vehicle on customer arrival with full details of what jobs have been done.
Establish healthy and profitable relationship by proactively communicating and following up with the existing as well as prospective customer on performance of their cars
All come back jobs should be immediately escalated to Service Supervisor / Service Manager.
المهارات
Relevant Education, Knowledge & Experience:

Bachelor or Diploma in Automobile Engineering or Hospitality degree
Relevant working experience of 1-5 years in the automotive service industry
Good interpersonal and communication skills in English, Arabic is an advantage
Knowledge of Microsoft office application

تفاصيل الوظيفة
منطقة الوظيفة الكويت
قطاع الشركة وكلاء السيارات; صيانة السيارات وقطع الغيار وخدمات الدعم
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي المحاسبة والتدقيق
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 2
منطقة الإقامة الكويت
الجنسية Any
الشهادة بكالوريوس/ دبلوم عالي

https://www.bayt.com/ar/kuwait/jobs/service-advisor-4258555/