Customer Service Agent
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الوصف الوظيفي Management: Endeavor to develop and succeed in maintaining appropriate company image that strives towards excellence in satisfying customers Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications. Contributes to team effort by accomplishing related results as needed Technical: Ensure timely system recording of walk-in, telephone, email customers service requests related to meet and assist service, flower arrangement/ delivery assistance, limousine and hotel accommodation assistance and visa upon arrival Meet and assist the arriving or departing passengers at the boarding gate or check-in counters and assist them with immigration or check-in formalities Ensure compliance to established procedures for flower delivery service, limousine service, hotel accommodation assistance, and other services Attend to customer inquiries, concerns or requests received via phone, email or walk-in customers at the Meet and Assist service counters; promote and cross-sell other services Prepare incident and other reports as required Perform other related duties as directed by the immediate superior المهارات Diploma 2- 3 years of similar experience Communication skills Planning and Organizing skills Team work and interpersonal skills Basic Computer skills and knowledge of related job applications Language Skills: Knowledge of oral and written English. Safety focus and Customer service skills Knowledge of Meet & Assist operations, and airline and local policies & procedures تفاصيل الوظيفة |
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