IT Technical Support
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الوصف الوظيفي The IT Technical Support is responsible to ensure the smooth operation of information, communication and technology services and infrastructure. To provide technical support, advice and training to staff and to assist them effectively to use software, hardware and network services. Perform other tasks as assigned by the Supervisor. POSITION ACCOUNTABILITIES: 1. To provide first line assistance to users when problems with systems arise 2. To help and resolve issues immediately or to log and escalate as appropriate 3. Diagnose hardware and software faults and solve technical and application problems. 4. To ensure that all system and process issues and incidents are logged in the helpdesk system and tracked and closed upon completion of the task. 5. To work with managers and staff from across the community to build the confidence of end users in the new system. 6. Installing and configuring computer hardware, telephone, video conferencing, desktop, operating system and applications 7. POS and POS related software applications and configurations. 8. Monitoring and maintaining computer systems and networks 9. Troubleshooting system and network problems and diagnosing and solving hardware or software faults. 10. Supporting the roll-out of new applications 11. Setting up new users accounts and profiles and dealing with password issues المهارات https://www.bayt.com/ar/kuwait/jobs/it-technical-support-4410953/ |
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