Spare parts supervisor

• Tracking all incoming and outgoing parts for a dealership.
• Locating available parts when the dealership is out of stock.
• Handling parts payment collection and making sure all parts are billed correctly through the service department and collision repair shop.
• Packaging and shipping parts back to the manufacturer from time to time and completing the appropriate record keeping.
• Referring to parts manuals (both hard copy and electronic format) to identify exactly the right part(s) for the make, model and year of vehicles being serviced.
• Responsible for the entire sales process, from parts inquiry up to processing of orders for both walked in and telephone customers.
• Ensure sales orders, purchase orders, deliveries, cash collection, cash deposits are closed on time as per company standards and documents are filed for records.
• Follow-up of on customer’s payments and collect retail customer data and feedback.
• Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.
• Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.
• Answers phone calls, providing price quotes and other information.
• Provides high level of service to internal and external customers.
• Pulls and fills orders from stock.
• Notifies parts manager of out-of-stock parts or materials that need immediate attention.
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
• Notifies the service advisor and the customer when special ordered parts have been received.
• Pulls orders for delivery to Workshop, making sure all parts are tagged with customer names and job number.
• Follows up on back-ordered parts.
• Assists Spare Parts Sales representatives with their orders.
• Makes sure all internal requests for parts are billed on service repair order.
• Receives payment from retail customers or obtains credit authorization.
• Ensures that all charge sales are signed by the customer.
• Ensure that all customers receive their copy of the invoice.
• Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
• Keeps orderly records of all repair orders, invoices, insurance estimates, and special-order parts.
• Sets up orders for daily shipment, delivery, or pick-up.
• Participates in all training programs that are made available.