IT Support Job:
• Retail Technical Support Engineer
• 3-6 Month contact
• Experience Level: Min 2+ years’ experience as IT support or Bachelor of Science in Computer Engineer or Computer Science or other IT related field
Language requirements: English is required
Responsibilities:
• Providing onsite and remote support for Retail IT Operations
• Serve as the first contact with customers who need technical assistance via the phone or email
• Perform troubleshooting using different diagnostic techniques
• Troubleshoot, diagnose, and resolve technical hardware and/or software issues
• Provide quick resolution and excellent customer service
• Redirect unresolved issues to the next level of support personnel
• Provide needed information on IT products or services
• Keep record of problems and their resolution
• Follow-up with customers
• Provide feedback on processes and make recommendations on areas to improve
• Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
APPLY HERE
https://gulfcareerhunt.com/technical-support-engineer-sharjah-uae-2/
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