Job Description and Requirements
DUTIES & RESPONSIBILITIES • Effective management of appointments & walk-ins. • Follow up of those patients who fail to attend after making an appointment. • Provides oversight for all administrative functions of the clinic services, in-cluding management of reception and cashier services, ensuring appropriate staffing support is available, doctors’ timetables, ordering supplies, monitor-ing housekeeping and other customer services, monitoring insurance requests and approvals, managing requests for medical reports, resolving day to day op-erational issues and complaints, etc. • Performs regular rounding with patients and staff. • Provides regular reports of activity and staff performance and makes required improvements. • Coordinates with other departments’ e.g. Insurance, finance, nursing, etc. to ensure that consumer/patient’s journey is smooth and efficient. • Monitors custom experience. • Resolves concerns, issues and complaints and escalates matters appropriately, if further investigation is required. • Provides and trains other staff to be proactive and deliver high quality customer service. • Undertakes customer service, improvement projects and other initiatives as directed. • Is a role model for excellent customer service QUALIFICATION & EXPERIENCE • Bachelor’s Degree • Three (3) years’ experience, preferably in a private hospital
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