• Provide innovate solutions to ongoing challenges and ensure customer satisfaction and positive customer experience.
• Provides clarification to customers with regard to Customer Life Cycle Policies & Procedures.
• Inspect ready units along with the customer during home orientation in the final stages of handover and make sure that a detailed snagging is carried out and follow up with the consultants and ensure if the work is completed.
• Contact customers one-day prior the Home Orientation to reconfirm the Home Orientation and the documents required for it.
• Coordinate with projects team to make sure that units are ready and match quality standards before handover.
• Conducts pre-checks for the next day, to ensure that unit is clean and utilities are connected.
• Updates customer on the facilities/amenities/retail outlets available in their community.
• Handles all complaints and customer queries receives and ensure that the projects, legal & finance teams are well informed to take appropriate measures or provide appropriate information and solutions.
• Update management regularly of all processes by producing business review reports and Implement strategies, policies and procedures for the department and ensure coordination between customers and the maintenance team.
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