IT Service Desk Manager - ITIL
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الوصف الوظيفي Responsible for management of IT Service Desk operations and services. The first point of contact for the users who call our IT Service Desk. While providing the highest level of customer service, answers incoming calls, track all information in a call tracking system, and uses a knowledge base tool to resolve tier 1 requests in a timely fashion. Escalates unresolved problem/issues to the proper tier 2 and 3 support team. Client Details Reputable public sector organisation driving a large IT transformation. Description Respond to questions from all emails and callers escalated from Service desk Agents.Maintaining the IT Service Desk which acts as the central point of contact and first level for computing support.Take ownership of user problems, follow up the status of problems on behalf of the user, and communicate progress in a timely manner.Insuring the implementation of ITIL frameworkMaintaining the Service Desk application and server.Providing primary liaison and customer service to the IT user community.Prioritising service request according to polices and business needs.Assist in the development of policies and procedures and ensure their implementation and enforcement. Profile Job Offer Competitive salary package on offer for the best candidate المهارات تفاصيل الوظيفة https://www.bayt.com/ar/uae/jobs/it-service-desk-manager-itil-3817719/ |
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