الوصف الوظيفي
DataTAAG Technologies is looking for a bright Technical Support Engineer to provide enterprise level technical support to our E-government Client in Northern Emirates.
Engineers will provide onsite support and also via phone, web, email, and other channels as required.
• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues
• Prepare accurate and timely reports
• Document knowledge in the form of knowledge base tech notes and articles
• Preferred Hands On -Implementation / Administration/ Configuration / Debugging
• Other skills - Customer handling / Vendor Coordination / familiarity with Escalations & RMA process
• Excellent written and verbal communication skills
• Hardware and software installations and troubleshooting.
• Ms office and outlook troubleshooting• Avaya IP Telephony solution
المهارات
• Proven working experience in enterprise technical support or IT support as a technical engineer
• Good understanding of Network troubleshooting.
• Basic knowledge of Windows servers and utilities.
• Strong problem-solving skills.
• Excellent client-facing skills.
• ITIL V3 Foundation Certified
• Technology Training Cisco / Sonicwall / Trend Micro / Symantec backup / ITServicedesk.• Certifications -CCNA / CCSE / CCNP/MCITP will add value to the profile.
Location: Northern Emirates
الخلفية التعليمية
Information Technology, Computer Science or equivalent
تفاصيل الوظيفة
منطقة الوظيفة: الشارقة, الإمارات العربية المتحدة قطاع الشركة: تكنولوجيا المعلومات طبيعة عمل الشركة: صاحب عمل (القطاع الخاص) الدور الوظيفي: تكنولوجيا المعلومات نوع التوظيف: دوام كامل الراتب الشهري: $1,000 - $1,500 عدد الوظائف الشاغرة: 2 الرقم المرجعي للوظيفة: JB3753394
المرشح المفضل
المستوى المهني: متوسط الخبرة عدد سنوات الخبرة: الحد الأدنى: 3 منطقة الإقامة: الإمارات العربية المتحدة الشهادة: بكالوريوس/ دبلوم عالي
https://www.bayt.com/ar/uae/jobs/technical-support-engineer-arabic-speaker-3753394/
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