Senior Systems Support

Hiring Senior Systems Support (IT)
Job Duties and Responsibilities:
• Providing Second and Third line support to all the IT systems and services provided.
• Work on escalated Incidents from the IT support officer and ensure that Incidents are updated daily with meaningful updates, quality and troubleshooting steps performed. Ensure that incidents are resolved within the set SLA’s.
• Perform daily checks to ensure that uptime for network performance, WIFI, meeting rooms, applications etc.
• Provide related technical support, including configure and deliver required hardware devices (laptop, desktop, printers, software, etc.), resolving hardware and software issues and responding to daily operational support issues.
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults including replacing damaged parts, ordering new parts when necessary and managing maintenance cycles with vendors.
• Implementing and assisting on the roll out of new applications or operating systems.
• Providing assistance to colleagues with technology-related issues.
• Meeting room support for tele/ video conference solutions to minimize disruption to the productivity of meetings. Proactive monitoring to ensure that all meeting rooms tech are online and working order.
• Working closely with the IT Security team to ensure Security policies and best practices are up to date and enforced.
• Enforce the IT policies and procedures and act as a custodian of IT and help educate users on best practices, protect data, software and hardware to local IT infrastructure.
• responsible for operating and maintaining surveillance equipment, watching both live and recorded video surveillance footage, reporting incidents or suspicious behavior and contacting the authorities when necessary.
• Ensure all data (Invoices and transfers) and uploads it to the ERP are transfer daily and seamlessly.
• Provides business system support and training on application/software for users;
• Develops system documentation; Coordinates, conducts and attends meetings, presentations and training sessions;
• Assist in the development, testing and implementation of new and existing business systems;
• Create POC and test environment to evaluate systems, features and enhancements;
• Develop and prepare training materials and provides support for system user training workshops, present new system features and enhancement provide one on one training as needed
• Maintain /Prepare and test the SQL Data Base Backup.
Job Specifications:
• Bachelor’s degree in in Computer Engineering or any related field
• At least 5 years of equivalent experience
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https://gulfcareerhunt.com/senior-systems-support-dubai-uae/