L1 Support Engineer

Hiring L1 Support Engineer (On-Site)
Job Description:
• Proficient knowledge and understanding of Desktop software and #hardware #technologies
• Troubleshooting issues on Windows Clients (end-user machines)
• Experience with Service management tool – ex-Service now
• Should have good expertise in EUC tools, remote support tools, MS Office, and Outlook.
• Preferable to have a good understanding of Lync, VPN, and mobile device support.
• Should be aware of ITIL process of Incident, Change, Problem, Service Request, and related activities like spare and buffer stock management
• Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role
• Hands-on experience with Windows/Linux/Mac OS environments
• Working knowledge of office automation products and computer peripherals, like printers and scanners
• Knowledge of network security practices and anti-virus programs
• Customer-oriented attitude.
• Fluent in English, and other local languages.
Skills Required:
• Good to have – knowledge in AD and smart hands and feet support.
• Good to have – knowledge and experience in supporting MAC devices and tablets
• Excellent problem-solving and multitasking skills Preferred
Qualifications:
• Bachelor’s Degree in computer science, IT, or information systems, or equivalent experience.
APPLY HERE
https://gulfcareerhunt.com/l1-support-engineer-dubai-uae-4/