Customer Experience Project Manager

Partner & More is hiring Customer Experience Project Manager for a reputable Financial Services company located in UAE.
Responsibilities:
• Lead and manage customer experience projects from planning to execution. This includes developing project plans, timelines, as well as ensuring project milestones and deliverables are met.
• Collaborate with internal teams including Ops managers, product, marketing, and BI to identify customer pain points, develop solutions, and implement improvements.
• Conduct customer research, market trends analysis, and benchmarking to inform project decision-making and strategy when needed
• Develop and maintain project documentation, communication plans, and status updates for stakeholders.
• Stay up-to-date on industry trends and best practices related to customer experience and project management.
• Develop and maintain customer journey maps that identify pain points, opportunities, and key touchpoints across the customer experience.
• Develop and maintain a strong business relationship with our 3rd party providers & vendors, ensuring a fruitful relationship with continuous improvement mindset
Requirements & Qualifications:
1. Bachelor’s degree in business, marketing, or related field.
2. 5+ years of experience in customer experience strategy or related roles.
Required Skills
• Native Arabic speaker
• Fluency in English Language, B1 profile
• Ability to use computers
• Ability to use internet applications
• Strong understanding of customer experience best practices and principles.
• Experience in developing and executing customer experience programs or initiatives.
• Experience with customer experience metrics and tools.
• Excellent organizational skills, integrity, and great follow-through on tasks.
• Superior project management skills
• Strong stakeholder management skills and ability to perform under pressure
• Strong experience using call center omni-channel solutions such as Zendesk/Freshdesk
• Strong process and procedure mindset for consistency and stability
APPLY HERE
https://gulfcareerhunt.com/customer-experience-project-manager-dubai-uae/