Customer Service Assistant required
Job Role:
• KRA 1: Tickets Management
• Manage tickets on service now
• Follow up on escalated tickets
• Share detailed reports on teams
• KRA 2: Events Preparation
• Conduct courtesy calls with clients when needed
• Review registrations on the registration portal and provide registration reports
• Impersonate student accounts Checking their access
• Conduct Courtesy Calls with students
• Follow up with the unpaid candidates for different meta events
• Follow up with the BD team for GATOR requests
• Send joining instructions to trainees
• Prepare the attendance sheets for all meta events
• KRA 3: Additional Tasks
• Prepare Satisfaction metrics and escalate any issues
• Work with the CS lead to develop the CS process
• Work with the CS lead to prepare and categorize different issues and manage the upward feedback channel
• Interpersonal Relationship
• Have a high level of job-required social interaction. Will interact constantly with employees and clients.
• Communicate by telephone, e-mail, and in person daily. They also write letters and memos, but less often.
• Are regularly placed in conflict situations where people might become tense
• Work as part of a group or team.
• Must be able to work effectively in a diverse/multicultural environment, as well as be assertive and adaptable to new environments
Desirable/Essential
• Deep knowledge of the Customer Service different processes
• Good knowledge of the operations process
• Good knowledge of the general workflow of the organization
• Deep knowledge of the purchasing cycle (payment in special) for different clients to our products
• Good knowledge of program outlines and training objectives
• Basic knowledge of the operations process of the competitors
• Good knowledge of the best practices in IT training worldwide
• Good knowledge of the certifications, accrediting institutions, and instructors’ qualifications
• Monday Advanced User
• Sales Force Intermediate User
• Microsoft Office Suite Advanced User
APPLY HERE
https://gulfcareerhunt.com/customer-service-assistant-dubai-uae-3/
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