Customer engagement Manager

الوصف الوظيفي
To manage Large Enterprise customers on Post Implementation/Support Service.
Build strong customer relationships, especially with key internal stakeholders. 
Manage all the customers across the region
Always strive to provide exceptional customer experience
To ensure the SLA adherence for the customers are in line with the contractual terms
Monitor the ERP support queues and ensures cases are moved through the
process in a timely manner and escalated when appropriate to bring to quicker resolution Conduct remote, classroom, and one-on-one ERP end-user trainings as needed
To manage teams - allocation, utilisation, productivity of the resources
To train and be trained on latest in the tech stack that InTWO operates
To manage the overall P&L;of the division and ensure it is profitable Handle Contract renewal, invoicing and collection
Daily / weekly/ monthly reporting of key performance metrics / scores

المهارات
Bachelor’s Degree(B.Tech/Bcom/BCA) Or Masters Degeree(MBA/MCA/MCOM/CA). 
Minimum 7 years of ERP Customer Support/Implementation experience.
Being able to handle both technical and functional areas
Working knowledge of Microsoft Dynamics or other enterprise resource planning (ERP) systems highly desired
Demonstrated proficiency of enterprise resource planning (ERP) systems highly desired. Proven ability to learn, understand, and apply new systems and software.
Being able to handle both technical and functional areas
Skilled in understanding customer needs and providing quality customer service
Excellent oral and written communication and presentation skills
Strong interpersonal skills, especially a customer service-oriented attitude

تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة خدمات تكنولوجيا المعلومات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1

https://www.bayt.com/ar/uae/jobs/customer-engagement-manager-4681011/