Customer Service Coordinator

Hiring Customer Service Coordinator
Location- Dubai
Job Description-
The Company carries out extensive digital and social media marketing to generate leads and inquiries for the services it renders. On receipt of such enquiry the Coordinator is expected to:
• Attend to the enquiry and understand the customer’s requirement thoroughly
• If it is standard service requirement then quote standard menu prices to the customer
• If it isn’t a standard requirement then book the surveyor for survey and estimation
• Upon receipt of the survey report prepare quote and submit to customer
• After submission of prices and quotes remain in close follow-up with the customer to convert the enquiry to an order
• Upon order confirmation collect advance payment
• On receipt of advance payment arrange required materials through procurement
• Department and schedule technicians for the job and ensure that the job is completed to customer’s satisfaction.
• Collect the final payment.
• Obtain customer feedback
• Maintain relationships with existing clients by providing support, information, and guidance.
• Maintain quality service by establishing and enforcing organization standards.
• Maintain and upgrade professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and bench marking state-of-the-art practices.
• Coordinating with all outsource Vendors (Especially Pest Control, Duct Cleaning, General Cleaning Services, Glass Aluminum Vendor, Sanitization & Disinfection)
• Coordinate with Accounts department for Invoices that needs to be shared with Customers,
• Follow up on Pending payments from Clients.
• Responsible for achieving monthly sales revenue targets.
• Education: Graduate from a reputed university.
• Experience: Minimum 2-3 years in tele-sales.
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https://gulfcareerhunt.com/customer-service-coordinator-dubai-uae-3/