الوصف الوظيفي
PLEASE NOTE : This role is only suitable for candidates currently residing in the UAE.
Understand the demand of consumers to provide timely service and solutions via our e-commerce channels
Provide accurate, valid and complete information by using the right methods/tools.
Manage consumer queries and complaints in real-time by offering practical solutions, ensuring complete problem resolution.
Compile in-depth data of each customer in a segregated database containing detailed info about each interaction.
Stay up-to-date with the organization’s new regulations, products, and service launches through efficient communication with the management.
Collaborate with the technical team to solve ongoing issues with a product or service.
المهارات
Prior work exposure in the field of customer support and service.
Experience working in e-commerce
Good listening skills with fluent communication to address all concerns and doubts of the customers.
Fluent communicator with an ability to present ideas and concepts through hi-tech and conventional channels.
A skilled individual, capable of completing assigned tasks and responsibilities in the defined schedule.
Fluent in operating the latest computer software and online tools.
تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة أثاث المنزل والمكتب; التصميم الداخلي; الديكور واكسسوارات المنزل
طبيعة عمل الشركة غير محدد
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
عدد سنوات الخبرة الحد الأدنى: 3
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