NOC Engineer

Hiring for NOC Engineer
Job location: Dubai
Local candidates from UAE CCNA+MCSE Certifications is a must. Experience in providing NOC services and 1st level IT Support
Key Responsibilities and Accountabilities
• To provide 1st line of technical support, by monitoring the IT Infrastructure environment via our monitoring tools. The IT Infrastructure includes Network devices, Physical and virtual servers, storage, WAN circuits.
• To proactively respond to incidents based on Alerts and Event Correlation. Alert acknowledgement and SOP based troubleshooting.
• Resolve a high percentage of incidents at first point using SOP based troubleshooting.
• Raise incidents/tickets to escalate problems to second level support areas as appropriate.
• Coordinate with Vendors and Service providers in case of outages.
• Work closely with help desk peers in verifying issues and outages. Inventory Management for All Infrastructure Devices including Servers, Switches/ Routers/ etc. for sites, HQ and DC
• Follow defined staffing schedule. Ensure all the KPI’s are met through following standard processes and procedures.
• Education & experience
• Any Graduation Degree or equivalent Experience in a range of 2-3 Years CCNA+MCSE Certifications is a must. Experience in providing NOC services and 1st level IT Support
APPLY HERE
https://gulfcareerhunt.com/noc-engineer-dubai-uae-6/