Technical Support Engineer

الوصف الوظيفي
Conduct operator training for end users after installation of instruments. Feedback to the sales team on the tests & usage of each new training instrument, to follow up the channel filling with sales team
Solve application / product problems promptly and completely and could provide a more comprehensive solution to the customer based on technology
Conduct product technical training for Sales / Engineers/distributors. Maintain/update products information promptly
Support Sales to achieve reagent sales target and product pre-sales bidding and new project promotion
Visit Customer regularly, extend value, consummate extended projects
Coordinate instrument installation with Service Engineer and Sales
Work closely with Sales team and Service team to ensure customer satisfaction
Coordinate customer evaluation of products. Assist customers in the interpretation of test results
Assist in yearly budgeting exercise and prepare monthly report
Sum up and summarize the working experience and share it with other applications

المهارات
At least Bachelor Degree in Clinical Diagnostics Biology;
Good at English speaking and writing; Good computer skill in office
Speaking in a clear voice, good team communication skills , good sense of customer service. patient, responsible, with team work spirit, be able to work under pressure and conflict management capability
3 years & experience in hospital diagnostics laboratory, customer service and application support

تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة الأتمتة والهندسة الصناعية
طبيعة عمل الشركة غير محدد
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
عدد سنوات الخبرة الحد الأدنى: 3
الشهادة بكالوريوس/ دبلوم عالي

https://www.bayt.com/ar/uae/jobs/technical-support-engineer-4668527/