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الوصف الوظيفي Ensuring the successful and effective management of the operations of D Luxe Lube, along with managing the needs of the stakeholder. The Operations Manager is expected to analyze space and employee requirements and monitor process workflow, and to ensure that a safe and healthy work environment is maintained. · Design, manage and improve strategic and operational objectives; · Ensure all operations within Lube are carried on in an appropriate, cost-effective way in line with the vision and mission of the D Luxe brand; · Effective management of stakeholder communication and needs; · Improve operational management systems, processes and implement best practices in the industry; · Improve profitability of the operations through strategies covering pricing strategies, cost efficiencies, enhanced customer experience and improved footfall; · Timely identification, assessment and evaluation of risks to the Lube operations and proposing recommendations for risk treatment; · Oversee purchasing, inventory management and warehouse efficiency; · Support the organization’s processes remain legally compliant; · Manage budgets and forecasts for Lube operations; · Implement controls to monitor the quality assurance objectives; · Implement and monitor service KPIs; · Implement innovative ways to enhance quality of customer service and satisfaction; · Identify and propose training needs of staff; · Troubleshoot and resolve customer concerns; · Problem-Solve and resolve daily operational challenges through consistent monitoring to ensure compliance with safety and security regulations and standard operating procedures; and · Support the group Finance & HR function with documentation requirements and reporting requirements. المهارات · Must have experience in an automotive field · Must be able to speak both Arabic and English fluently · A Bachelor’s Degree is required for this role تفاصيل الوظيفة https://www.bayt.com/ar/uae/jobs/automotive-operation-manager-4665008/ |
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