Marine IT Support
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الوصف الوظيفي Knowledge of IT support and services for vessels and marine industry is preferred Certification in ITIL MCSE is preferred. Technical depth and a customer-first mentality, with the passion to take the initiative to own and resolve customer issues, provide technical support and advice for the development, testing and deployment of marine products globally. 4-6 years plus experience in Application Support role Ability to apply subject matter knowledge and previous experience to solve a variety of common system and application functional issues. Great written/oral English skills. If you speak an additional language do not forget to mention it With attitude towards performance are equally important. You consider yourself to be forthcoming, energetic and a good team player, and you reflect yourself in our core values of Respect, Ambition, Curiosity and Smile & Joy. Candidates should be installing and configuring computer systems, diagnosing hardware and software faults and solves technical and applications problems, either over the phone or in person. Ensure that all customer inquiries and issues are solved correctly and in a prompt and professional manner Work to create any relevant support material for the team High level of confiedentiality Excellent communicator, both oral and written Strong problem solving and communication skills Enjoy being the first line of support and troubleshooting issues Strong analytical skills to investigate and resolve customer support tickets Able to multi-task efficiently under time pressure Able to work with cutting edge technology and assimilate information rapidly Proven experience in managing a service and support focused team culture Work closely with the IT Support manager in standardizing technical operating procedures to continually improve the quality of technical services provided to the users. Handle assigned incidents reported by vessels and escalate to relevant IT team and/or vendor as required. Adopt and apply professional strategies and policies within the area of responsibility in accordance with management directions. Prepare the required support documents, report and update solutions to avail adequate documentation for problem solving and supporting users effectively. With yellow fever vaccine is an advantage With Seamans book is an advantage Capacity to travel internationally is an advantage Respectful and Energetic المهارات QUALIFICATIONS: Marine IT Expert Required Technical and Professional Expertise MS SQL Server, My SQL, Dynamo DB, SSRS, Working knowledge of Stored procedure Experience with Git and DevOps Linux Server Management Network general knowledge: TCP/IP, load balancers, certificates, firewall. Preferred Language skills: AL Language, C# ASP.net with understanding of WCF is a plus, CSS/JavaScript/HTML5 frameworks تفاصيل الوظيفة https://www.bayt.com/ar/uae/jobs/marine-it-support-4662237/ |
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