الوصف الوظيفي
Deal directly with customers via email using Zendesk customer support software
You will be responsible for responding to and following up on support requests
Recording details of requests, comments and complaints
Handle complaints and provide appropriate solutions
Understand the demand of consumers to provide timely service and solutions.
Refer important insights and unresolved customer complaints to supervisor
Active participation in the further development of customer support
المهارات
Enthusiasm for cosmetics
Strong communication skills
Strong customer focus and independent working
At least fluent in English (spoken and written). Additional languages also welcome. German or French is a plus
We offer
Flexible time management
Work from home
Flat hierarchy and direct communication channels
Competitive salary
Prospect of a supervisor position in the support area
تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة العطور ومستحضرات التجميل; خدمات الرعاية الصحية الأخرى
طبيعة عمل الشركة غير محدد
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
عدد سنوات الخبرة الحد الأدنى: 1
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